An application can be rejected for several reasons.  If an application is rejected, an email message will be sent to the customer listing the reason(s) why it could not be processed.  Possible reasons for rejection are:

 

1.         If any of the required fields appear to have incomplete or incomprehensible information.

 

2.         If a duplicate application has been submitted, e.g. two (2) applications have been submitted with the exact same site address for the exact same work.

 

3.                  If ‘Account Block’ is listed as a reason, then there is an issue that must be addressed with ESA’s Accounts Receivable department.  Please call our Customer Service Centre at 1-877-ESA-SAFE (372-7233) to determine how the issue may be resolved.

 

A rejected application can be resubmitted once the required changes have been made.